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Hi Marco,

Thank you for posting your query on Microsoft Community.

Please provide the following information with us to understand the issue better.

1. Whether he can connect other Bluetooth devices to the computer?

I suspect Issue might be occurring due to some changes made to the Bluetooth settings, and Bluetooth drivers are not updated or services are not started.

Method 1: Run Hardware and Device Troubleshooter

1. Press Windows Key + R, type Control Panel.

2. Type Troubleshooting in the search bar, click on Troubleshooting.

3. Click on Hardware and Sound, click on Hardware and Devices.

4. Follow the steps from the wizard to run the Troubleshooter.

If the issue persists, try the following steps.

Method 2: Start Bluetooth Service to automatic.

This method shows you how to Start/Stop Bluetooth Support from Services.msc.

Service name:bthserv
Display name: Bluetooth Support

Please perform the following steps:

1.Please go to Start and click on the Search programs and files.

2. Type services.msc and press Enter.

3. Locate Bluetooth Supportobserve his current status and open to make changes.

4. From General tab you can Start/Stop and change the Startup type of Bluetooth Support.

5. To finish press ok button and close Services window

Disclaimer: The Bluetooth service supports discovery and association of remote Bluetooth devices. Stopping or disabling this service may cause already installed Bluetooth devices to fail to operate properly and prevent new devices from being discovered or associated

Method 3: Enable Bluetooth.

1. Click on Windows icon and select Control Panel.

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2. In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.

3. In the Bluetooth Settings dialog box, click the Options tab and do any of the following:

To make your computer discoverable to Bluetooth enabled devices, select the check box for Allow Bluetooth devices to find this computer.

To allow you to add Bluetooth enabled devices to your computer, select the check box for Allow Bluetooth devices to connect to this computer.

To be notified when a Bluetooth enabled device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

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Method 4: Uninstall and reinstall the device drivers

If no exclamation point appears next to the name of the device and the device does not function correctly, manually uninstall and reinstall the device drivers.
To do this, follow these steps:

1. Click Start, type Device Manager in the Start Search box, and then press ENTER.
2. Click Continue. The Device Manager Dialog box is displayed.
3. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
4. In the list of device types, click the kind of device, and then locate the specific device that is not functioning.
5. Right - click the device, and then click Properties.
6. Click the Driver tab.
7. Click Uninstall. Click OK.
8. In the Device Manager Dialog box, click the Action menu, and then click Scan for hardware changes.
9. Restart the computer which automatically reinstall the drivers.

Link to uninstall and reinstall the drivers: http://support.microsoft.com/kb/948187( applies to Windows 7)
If Windows is unable to find a driver update for the Bluetooth device, then try to download and install the latest driver from the manufacturer’s website.

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Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

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Thank you.

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