Via Xhci Host Controller Driver Download

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[Kindly Notice] The driver/firmware download is only for Evaluation Board reference only. *Customers: please check with your FAE contact window.

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Hi,

Thank you for posting your query on Microsoft Community.

I suggest you to run the Network Troubleshooter and check if this helps.Follow these steps to run the troubleshooter:

  1. Move the mouse to the bottom left corner of the screen and right-click on the ‘Start’ icon .
  2. In the search box, type ‘Troubleshooter’, and then click ‘Troubleshooting’.
  3. Under ‘Device, click ‘Hardware and Device'.‌

Also I would suggest you to download and install the latest drivers from the manufacturer’s website.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

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·Via xhci host controller

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I am having exactly the same problem however when I right click on the start icon it does not give me the option to type Troubleshooter?

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Troubleshooting does nothing. We need a source for the driver so we can reinstall it, or a fix via Windows Updates.

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I have a HP Envy Phoenix and followed the following steps to no avail:

I suggest you to run the Network Troubleshooter and check if this helps.Follow these steps to run the troubleshooter:

  1. Move the mouse to the bottom left corner of the screen and right-click on the ‘Start’ icon .
  2. In the search box, type ‘Troubleshooter’, and then click ‘Troubleshooting’.
  3. Under ‘Device, click ‘Hardware and Device'.‌

Also I would suggest you to download and install the latest drivers from the manufacturer’s website.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist

What are the next set of steps to follow? (It sounds like at the minimum 20 people are having the same issue.)

Thank you,

John

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I have Windows 10 from a clean install and everything worked fine until yesterday's updates were applied and I rebooted. After reboot, the same happened to me except its only on SOME ports, not all. I un-installed and re-installed. No fix. Ran updater, says latest driver already installed. Its not a manufacturer driver, guys here at Microsoft. The information about the driver says its a MICROSOFT driver. Please make a link to this driver so we can download, uninstall and reinstall a FRESH driver.

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same problem on MSI z77 g41 motherboard. None of the usb 3.0 ports work on win 10

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Hi,

Thank you for posting your response. I understand your concern, and we in Community will try to help you in the best possible way we can.

This issue may be due to your Universal Bus Controllers is not updated.

Please follow the steps given below to uninstall and update Universal Bus Controllers drivers and check if issue persist.

  1. On the search bar, and type “Device Manager” on the search bar.
  2. Open Device Manager, expand “UniversalBus Controllers”.
  3. Find and double-click Universal Bus Controllers.
  4. Right-click the device, and click Uninstall.
  5. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  6. After the uninstallation is complete, reboot your computer.
  7. After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 display driver for your computer and check.

Note: If you cannot find the driver for 10, I recommend that you install the driver for 8.1 and run it in compatibility.

Hope this information helps and let us know the status of the issue we will be glad to help you further.

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Having a similar issue, can report (in my Windows Ten) that 'Universalbus Controllers' doesn't exist, however I do have 'Universal Serial Bus controllers'.

Under 'universal serial bus controllers' there is no mention of a device labeled 'Universal Bus Controllers'.

So for me, that solution is obviously null.

Just out of curiosity, how can reinstalling a display driver possibly affect USB functionality?

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Via Xhci Host Controller Pcie Card Driver

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Hi,

Thank you for posting your response. I apologize for the mistake.

To rectify, I would state that you need to locate and expand 'Universal Serial Bus Controller' and install the latest Windows 10 drivers for the USB drives.

Regards

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1. My computer does not recognize the scanner

For Windows® 8 and Windows Server® 2012 users:

In order for the computer to recognize the scanner via a USB 3.0 port on Windows® 8 and Windows Server® 2012, it is necessary to update USB Scanner Class Driver provided by Microsoft Corporation. Install the following Windows Update.

Update Program for Windows® 8 and Windows Server® 2012 (KB2770917)

If you select the 'Install updates automatically (recommended)' Windows Update setting, this update is automatically installed. Refer to the following support page of Microsoft Corporation for further details.
Windows® 8 and Windows Server® 2012 cumulative update: November, 2012
http://support.microsoft.com/kb/2770917
If your computer still does not recognize the scanner after Windows update, please refer to No.2 My scanner does not operate properly.

Via Xhci Host Controller

For Windows® 7 (or earlier) users:

Depending on the USB 3.0 host controller manufacturer, the computer may not recognize your scanner. In this case, connect via USB 2.0 to use the scanner. The recognition status of each USB 3.0 host controller manufacturer is as follow:

The recognition status for each USB 3.0 host controller manufacturer
USB 3.0 host controller manufacturerRecognition Status
Renesas ElectronicsThe recognition via USB 3.0 is confirmed.
Note: If your computer still does not recognize the scanner after Windows update, please refer to No.2 My scanner does not operate properly.
Intel Corporation
Advanced Micro Devices, Inc.(AMD)
Manufacturers other than the aboveThe scanner may not recognize via USB3.0 controllers. Connect the scanner via a USB 2.0 port.

The operation via USB 3.0 on Windows Server® 2008 is not supported.

2. My scanner does not operate properly

Depending on the computer environment, your scanner may not operate properly regardless of the Operating System.

Symptom

  • My computer does not recognize the scanner
  • Communication error occurred during scanning

Solution

Connect the scanner via a USB 2.0 port.

How to check the USB 3.0 host controller manufacturer

Usb Universal Host Controller Driver Download

  1. Open 'Device Manager'.
    For Windows® 7 / Windows Server® 2008 R2
    [Start] menu -> [Control Panel] -> [Hardware and Sound] -> [Device Manager]

    For Windows Vista®
    [Start] menu -> [Control Panel] -> [System and Maintenance] -> [Device Manager]

    For Windows® XP
    [Start] -> [Control Panel] -> [Performance and Maintenance] -> [System] -> [Hardware] tab -> [Device Manager]
  2. Click the mark (or the '+' mark) left of 'Universal Serial Bus controllers' or 'USB (Universal Serial Bus) controllers'.
  3. The manufacturer name is shown in 'XXXX USB 3.0 Host Controller' (or 'XXXX USB 3.0 Enhanced Host Controller', 'XXXX USB 3.0 eXtensible Host Controller', or 'XXXX XHCI Controller',etc.), where XXXX is the name of the manufacturer.



    Reference: Device Manager dialog box